RouteraAI

Privacy Policy

Last updated: December 29, 2025

1. Introduction

Welcome to Routera ("Company," "we," "us," or "our"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and use our AI voice software services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as your Device's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

Voice and Call Data

As part of our AI voice software services, we may collect and process voice recordings, call transcripts, and related metadata when you use our voice AI features. This data is used to provide and improve our services.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our Service
  • Improve, personalize, and expand our Service
  • Understand and analyze how you use our Service
  • Develop new products, services, features, and functionality
  • Communicate with you, including for customer service, updates, and marketing purposes
  • Process transactions and send related information
  • Send you promotional communications (with your consent where required)
  • Find and prevent fraud
  • Comply with legal obligations

4. Sharing Your Information

We may share your information in the following situations:

  • Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services for us.
  • Business Transfers: We may share or transfer your information in connection with a merger, acquisition, or sale of assets.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Tracking technologies used may include beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access, update, or delete your information
  • The right to rectification if your information is inaccurate or incomplete
  • The right to object to our processing of your Personal Data
  • The right to request restriction of processing
  • The right to data portability
  • The right to withdraw consent

To exercise any of these rights, please contact us using the contact information provided below.

9. Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: privacy@routera.io
  • By visiting this page on our website and requesting a demo